Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To initiate a return, please email us at support@bidsstep.store with the following information:

• Your Order Number (#)

• The item(s) you wish to return or exchange

• A photo or video showing the issue (if the item is defective or damaged)

We will respond with instructions and the correct return address based on your location. Please do not send your purchase back to the manufacturer or the sender address on the package.

Conditions for Return

To be eligible for a return, your item must be:

• Unused, unwashed, and undamaged.

• In its original packaging with all tags attached.

Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for lost returns.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancellations

Orders are processed immediately to ensure fast shipping and cannot be canceled once they have been dispatched. If you still wish to cancel after the order has shipped, you must wait for the item to arrive and return it within 14 days of delivery.