Privacy Policy

BidsStep operates this store and website, including all information, content, features, tools, products, and related services, to provide you, the customer, with a personalized shopping experience (the "Services"). BidsStep uses the Shopify platform, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can be reasonably linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Data: including your name, address, billing address, shipping address, phone number, and email address.
Financial Information: including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account Information: including your username, password, security questions, preferences, and settings.
Transaction Information: including the items you view, place in your cart, add to your wish list or purchase, return, exchange, or cancel, and your previous transactions.
Communications with Us: including information you include in communications with us, for example, when submitting a customer support request.
Device Information: including information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage Information: including information about your interaction with the Services, including how and when you interact with the Services or use them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers: including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, personalizing, and improving the Services: We use your personal information to provide the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities on the Services.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your access credentials secure. We strongly recommend that you do not share your username, password, or other access data with third parties.
Communicating with You: We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in discovery in civil proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, logistics, and shipping).
With business and marketing partners to provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for the purpose of displaying targeted ads and marketing based on your online activity with different merchants and websites. You can exercise your right to opt out of these uses here.
When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or other entities within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted and shared with Shopify, as well as third parties who may be located in countries different from yours, in order to provide and improve the Services for you. Additionally, to help protect, expand, and improve our business, we use certain enhanced features from Shopify that incorporate data and information obtained from your interactions with our Store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including fulfilling your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public venues, including information shared on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are minors in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal information, please contact us using the contact details below to request deletion of such information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. The retention period for your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

Right to Access/Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request that we delete personal information we hold about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Right to Opt-Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. You can exercise your rights to opt out of these uses here. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as an opt-out request for the device and browser you use to visit the site. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.

Managing Communication Preferences: We may send promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. Even if you opt out, we may still send non-promotional emails, such as those related to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights described above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before the withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and about your rights, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or to lodge your complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to offer an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email: support@bidsstep.store

For the purposes of applicable data protection laws, we are the controller of your personal data.